Ring! Ring! Me: IT Department, this is Daniel. Caller: Uhm, …. Hi. Me: Hello. Can I help you? Caller: I don’t know. I need help. Me: OK. Well, you’ve reached the after hours tech for the IT Department. Do you need tech support? Caller: I don’t know. Me: OK. Why did you call this number. […]
Your Threats are Meaningless
Ring! Ring! Me: IT Department, this is Daniel. Caller: Hey, Dan? This is Tom of XXX. Me: Good morning, Tom. How are you doing? Tom: I’m doing really bad, man. I think I’m positive for the virus. Me: I’m sorry to hear that. How can I help you, today? Tom: you could come over here […]
Being cheap is expensive!
Ring! Ring! Me: IT Department. This is Daniel. Caller: Hey, thanks for answering. What’s your name, again? Me: I’m Daniel. How can I help you? Caller: Uhm yeah. I know it’s late and all, but can I speak with the business owner? I’ve got a real problem and I need a real solution from an […]
Telemarketer Lesson
Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hello. May I speak with the business owner, please? Me: Sure. May I say who is calling? Car: No thanks. I just want to talk to the business owner. Me: Well, I am the business owner. How can I help you? Caller: Oh. Well, I’m Mark […]