A Saturday Morning Ring! Ring! Me: Hello. Caller: Hello? Dan? This is Terry. Me: Morning, Terry. What’s up? Caller: Man … I am so f&^%*$, right now. My server is like empty. All my files are gone. Me: OK, Terry. I’ve got you on both the cloud and the local backup solution. Hang on a […]
Imposter or the Real you?
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, this morning? Caller: I’ve been hacked, again. Me: Again? Can you be a bit more specific? Caller: Yeah. I’m getting about 30 messages an hour. My previous tech guy called them ‘bounce backs’? Me: And you did not send those messages, in […]
Failed Laptop Upgrade
Ring! Ring! Me: I.T. Department. This is Daniel. Caller: Uh, yeah! Hi Do you fix laptops? Me: I have repaired them in the past. Can you describe the issue you are experiencing? Caller: Oh, yeah. I guess that would help, right? OK. I’ve got a laptop, it’s a few years old. I tried to upgrade […]
No protection, at all
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, today? Caller: Hi, Is this Dan? Me: Yes, it is. And you are? Caller: Hey, Dan, I’m glad I caught you. Steve over at ACME Co, gave me your information. Told me you are the man to get me out of the […]