Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hi, Daniel. This is Kevin. Have you got a minute to help with a small issue? Me: Sure, Kevin. I have a few minutes. But I DO have a webinar in about 10 minutes. Kevin: Great! I’m trying to upgrade my computer from Windows […]
I’m no pirate!
Ring! Ring! Me: I.T. Department, this is Daniel. How can I help you, today? Caller: Uh, yeah. I think my hard drive has failed. Do you fix these? Me: I do, depending upon the issue. Is this a desktop or a laptop? Caller: Uh, no, not my laptop, my hard drive. You know, under my […]
Quarantined
Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hey, Dan! This is Tommy. We met at a networking thing a few weeks ago. Me: Great, Thanks for calling, Tommy. How can I help you? Tommy: Well, I’m kind of embarrassed to admit this, but I really need my laptop back. Me: Uhm, Tommy. I […]
Only when Needed
Ring! Ring! Me: I.T. Department, this is Daniel. Caller: Hey, Dan! Who are you? This is Tim from Oklahoma. Me: I’m doing well, Tim. Tim: Hey man, we need to catch up, but, I can’t talk long, today. I know you are like this uber smart computer guy and my boss needs some help with […]